Your information, handled with care

Privacy Policy

Last updated: October 2026

This policy explains how Create & Chatter collects, uses and protects personal information when you visit the website, contact us, enquire about membership or sessions, use our Resource Centre, or take part in Create & Chatter activities.

Who we are

This website is operated by Create & Chatter, an online creative and wellbeing community for adults.

Our website address is: https://createandchatter.co.uk

You can contact us through our website contact form at: https://createandchatter.co.uk/contact/

Create & Chatter is responsible for the personal information collected through this website and through our own membership and community activities.

Who our community is for

Create & Chatter is intended for adults aged 18 and over. We do not intentionally collect personal information from children through this website or our adult community activities.

If we become aware that personal information about a child has been provided to us in error, we will take reasonable steps to deal with it appropriately.

Information we may collect

Depending on how you use the website or contact Create & Chatter, we may collect:

  • your name
  • your email address
  • your telephone number where you choose to provide it
  • information you include in a contact, membership or session enquiry
  • information needed to manage membership, bookings or participation in sessions
  • accessibility or communication preferences you choose to tell us about
  • technical information such as your IP address, browser, device type and security logs
  • any other information you choose to provide

Please only provide information that is relevant to your enquiry or participation.

Mental health, neurodivergence and other sensitive information

Because Create & Chatter is a wellbeing and neuro-affirming community, you may sometimes choose to tell us information about your mental health, neurodivergence, disability, sensory needs or other personal circumstances.

This type of information can be particularly sensitive. We do not ask you to provide detailed medical records through the general website contact form. Where sensitive information is provided, we will only use it where it is relevant to responding to you, supporting accessibility or managing your participation in the community.

Where data protection law requires an additional condition for using sensitive personal information, we will use an appropriate condition and, where necessary, ask for explicit consent.

Contact and membership enquiries

If you contact us through the website contact form, social media or another communication channel, we may use the information you provide to:

  • respond to your enquiry
  • provide information about Create & Chatter, membership or sessions
  • help you access a membership or booking form
  • discuss accessibility needs or reasonable adjustments you have chosen to tell us about
  • deal with supporter, volunteer, collaboration or donation enquiries
  • keep an appropriate record of our communication

We will normally process ordinary contact information because it is necessary for our legitimate interests in responding to enquiries and running Create & Chatter. Where we rely on consent for a particular use, you can withdraw that consent at any time.

Membership, bookings and third-party forms

Create & Chatter may use third-party services for membership forms, event bookings or session administration, for example Google Forms or Eventbrite.

If you choose to use one of these services, the provider may collect and process information under its own privacy policy as well as processing information on behalf of Create & Chatter where applicable.

Please read the privacy information shown on any external form or booking service before submitting personal information.

WhatsApp, social media and community groups

Create & Chatter may use services such as WhatsApp or social media to communicate with members and share community information.

If you choose to join a WhatsApp group or another third-party community space, information such as your profile name, profile image or telephone number may be visible to other participants depending on the service and its settings.

These services are operated by third parties and have their own privacy terms. Please check your own privacy settings and only share information you are comfortable with other group members seeing.

Online sessions

Create & Chatter sessions may take place through third-party online meeting or event platforms.

Other participants may be able to see information you choose to display during a group session, such as your display name, camera image, chat messages or anything you choose to share.

Please respect the privacy of other members. Personal information, screenshots, recordings or private conversations from a session should not be shared outside the group without appropriate permission.

If a Create & Chatter session is ever intended to be recorded, participants will be told in advance.

Support, wellbeing and safeguarding

Create & Chatter is a community focused on creativity, connection and wellbeing. It is not a crisis service or a replacement for professional medical or mental health care.

We normally treat personal information shared with us in confidence. However, information may be shared where this is necessary to comply with the law, respond to a serious safeguarding concern, or protect someone from a serious and immediate risk of harm.

Where appropriate and safe to do so, we will try to explain this before information is shared.

Resource Centre and external links

The Create & Chatter Resource Centre may contain links to charities, health services, support organisations, videos, books or other external resources.

If you follow a link to another website or service, that organisation may collect information about you under its own privacy policy. Create & Chatter is not responsible for the privacy practices of external websites.

The fact that a resource is linked from our website does not mean that the external organisation shares information with Create & Chatter.

Cookies and website security

This website may use essential cookies and similar technologies so that it can operate correctly, protect forms and maintain website security.

Cloudflare may be used for website security, performance and protection against automated or malicious traffic. Cloudflare Turnstile may also be used on forms to help distinguish genuine visitors from automated submissions.

If non-essential analytics, advertising or marketing cookies are introduced, consent will be requested where required.

You can control or remove cookies through your browser settings, although blocking essential cookies may affect how parts of the website work.

Server and security logs

Like most websites, our hosting and security systems may automatically record technical information such as:

  • IP address
  • browser and device information
  • pages or files requested
  • date and time of access
  • errors, failed requests and security events

This information is used to keep the website secure, investigate problems, prevent abuse and maintain reliable website performance. It is not normally used to identify visitors unless this is necessary to investigate a security incident, comply with the law or protect the website.

Who we may share information with

We do not sell or trade personal information.

Where necessary, limited personal information may be shared with:

  • Create & Chatter organisers or authorised people who need the information to deal with an enquiry or community activity
  • session facilitators where information is genuinely needed for the session or an agreed accessibility arrangement
  • website hosting and technical support providers
  • email, form, booking, communication and online-session providers
  • Cloudflare for website and form security
  • professional advisers, insurers, regulators or public authorities where necessary
  • emergency services or safeguarding organisations where required by law or necessary to protect someone from serious harm

Where service providers process personal information for us, they should only use it as necessary to provide their service and in accordance with applicable data protection requirements.

Where information may be processed

Some technology, communication, booking or cloud service providers may process information outside the United Kingdom.

Where personal information is transferred internationally, appropriate legal and security safeguards should be used in accordance with UK data protection law.

How long we keep information

We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected.

The exact period will depend on the type of information and why we hold it. For example:

  • general enquiries are kept for as long as needed to respond and complete any reasonable follow-up
  • membership and session information is kept for as long as needed to manage participation, administration, accessibility, safeguarding and related queries
  • supporter, collaboration and volunteer enquiries are kept for as long as needed to manage the relationship
  • technical and security logs are normally kept for a limited period unless they are needed to investigate a problem
  • some records may need to be retained for longer for legal, safeguarding, insurance or accounting reasons

Information that is no longer required will be deleted, anonymised or otherwise securely disposed of where reasonably possible.

How we protect personal information

We take reasonable steps to protect personal information from loss, misuse, unauthorised access or disclosure.

Measures may include restricted access, secure website hosting, website security services, passwords, software updates and appropriate confidentiality arrangements.

However, no website, email service, messaging platform or internet transmission can be guaranteed to be completely secure.

Your data protection rights

Depending on the circumstances and the lawful basis being used, you may have the right to:

  • ask for a copy of the personal information we hold about you
  • ask us to correct inaccurate or incomplete information
  • ask us to delete your information
  • ask us to restrict how your information is used
  • object to certain uses of your information
  • withdraw consent where we rely on consent
  • ask for your information to be transferred where the right applies

These rights are not absolute, and there may be circumstances where the law allows or requires us to keep or continue using certain information.

Your right to object: where we rely on legitimate interests, you may have the right to object to our use of your personal information. Please contact us through our website contact form if you wish to exercise this or another data protection right.

Automated decision-making

We do not use personal information submitted through this website to make solely automated decisions that have legal or similarly significant effects on individuals.

Complaints

Please contact us first if you have a concern about how Create & Chatter has used your personal information. You can use our website contact form and we will do our best to resolve the issue.

Changes to this policy

We may update this privacy policy when the website, our community activities, the services we use or the way we handle personal information changes.

The latest version will be published on this page with the date it was last updated.

Contact us

For questions about this privacy policy or to make a data protection request, please contact:

Create & Chatter
United Kingdom

Contact form: https://createandchatter.co.uk/contact/